The setup of aqua4SAP consists of four major steps:
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Activation of ICT_Service_Desk API in SAP Solution Manager
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Creation of the sync in aqua
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Web service client configuration in SAP
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External service desk configuration in SAP
To perform the configuration, you need the following credentials:
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SAP account with access to the following transactions
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aqua
account with "
project administrator" rights
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A DBMS account with read-write access to the aqua database
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Windows credentials which provide access to the aqua server
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Credentials for the dedicated SAP account which is used by aqua4SAP to access the service desk API. This user's type must be communication
